Citrix grey screen. In this video, I discussed about the issue users experience while connecting to the Citrix environment, they see a black/grey/white color screen. If you turn session reliability off via Citrix policy (It's enabled by default) does the users session drop instead of show the grey screen? This would be another way to determine if it's a network issue causing this. Loading Loading Loading Loading Sep 24, 2025 · This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with session launch in Citrix Virtual Apps and Desktops. Loading Loading Hi, This week we have been running into a problem with some users logging in to citrix, the session never seems to start and gets stuck on a grey screen. . Some details about the environments: Server 2019 based Hyper-V architecture Virtual Citrix Session Host (Published Desktop) with fully patched Win Jul 12, 2024 · Grey Screen when launching the applications or desktops - Ctxuvi event ID 1005 and 1003 Users connecting to a Published Desktop on a Citrix Virtual Apps Server Can experience a Grey screen. Its worked for me in the past and works for other collegues. I have provided a couple of solutions that Mar 14, 2025 · Published Desktop session stuck at grey screen on session launch. Workaround is to close all processes in task manager and to manually sign out the session in the director by the service desk. An inspection of the processes running in any new session shows that the Citrix Graphics Engine (CtxGfx. Usually this means that session reliability is kicking in. Jul 18, 2024 · Was this article helpful? Our customers have either a black or gray screen when they open their citrix workplace. May 15, 2020 · I was working with a client today and ran into this very weird grey screen issue. exe) is not running Jul 12, 2024 · Grey Screen when Launching Citrix Virtual Desktop with Citrix WEM Service Agent. Every few minutes or so, I'll be in the middle of working and then the screen freezes and displays this gray screen. Citrix Workspace - Authentication Screen Is Just A Gray Window Having problems using Citrix Workspace on Windows 10 with one customer. A script helped clear out some registry key but there seem to still be problems with sessions with grey screens. Loading Loading Documentation keyboard_arrow_down Community Mar 4, 2021 · Hi, over the last few weeks, a weird Citrix issue started to occur on several completely independent Citrix Session Hosts (from different AD domains). (I able to login using Receiver) For me, when I try to connect, I just get a gray box - no username/password/token dialogue boxes to fill in. In this guide, we will explore the common causes of how to fix black screen on Citrix step-by-step explain. I got a brand new HP all-in-one desktop computer last month and have been experiencing this gray screen while using the Citrix Workspace app with Windows 11. On XenApp 1912 LTS, when trying to launch a session, we would just get a grey screen. Only new connections are affected, already connected users are not affected. Citrix Virtual Desktops with Citrix Workspace Environment Management Service agents installed may encounter grey screens on launch. Jul 12, 2024 · Session launch fails with gray screen when fast startup is enabled If "Fast Startup" is enabled on Windows 10 or Windows 11 VDA on a physical machine, the published desktop might fail to start and display a gray screen. Apr 20, 2021 · Roughly a year ago I had an issue with grey screen on Windows Server 2022 with Citrix Virtual Apps and Desktops. You may see Citrix CTXUVI error events in Windows system Event logs with ID 1003/1005 on Citrix VDAs (CTXUVI Driver Injection failure). I have verified this is not session reliability, the only thing that works is logging off the user from the director and logging in again.